KATHMANDU, June 26: Ncell has implemented several measures to ensure the continuity and quick restoration of its services that could be impacted during the monsoon season due to natural disasters like floods and landslides.
As a part of its readiness for disaster preparedness and response, Ncell has established Rapid Response Teams (RRTs) in each district to address interruptions in telecommunications services due to monsoon-related disasters.
These teams are specially trained to handle emergencies and restore services as quickly as possible. Similarly, Ncell has increased its field workforce by 10% compared to regular operations.
This additional manpower allows for quicker response times and efficient handling of service disruptions. Ncell is committed to resuming services in affected areas within 4 to 6 hours, provided there are no major transportation obstacles.
This rapid restoration is made possible by enhanced preparedness and increased manpower. Understanding that power supply interruptions are common during disasters, Ncell has equipped its towers with battery backup systems. These batteries can support the operation of the towers for 4 to 5 hours in the absence of power, ensuring continuous service flow. Ncell has readied its diesel generators and cell on while (CoW) to provide emergency services during emergencies.
These resources are crucial for maintaining telecommunications services when regular power and infrastructure are compromised, aiming to keep the essential telecommunications service up and running to keep people always connected.
In collaboration with the Department of Hydrology and Meteorology, Ncell will continue disseminating life-saving early warning alerts via SMS to the public, informing them about the potential risks of floods and landslides. Last year alone, Ncell sent over 10 million such alerts, significantly contributing to the safety of lives and properties. To get information about the flood, customers can also dial 1155, a toll-free service of the department.